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Everything You Need to Know About Our Services

Feel free to contact us with as much information as possible to give us an idea of what you desire.

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Find Answers to Your Questions

At Jones Cleaning & Floorz LLC in Folsom, California, we understand that you may have questions and concerns about our cleaning services. Read the frequently asked questions of our previous clients below. If your query is not found here, feel free to give us a call. We’ll be more than happy to accommodate your needs.

Who do you hire to clean my home?

All of our employees are fully insured and trained, they undergo new hire screenings and regular trainings. All of our employees are required to be in uniform. There is always a manager on site.

Is there anything I should do before you arrive?

To get the most out of your clean it is best to remove any clutter and secure pets to an area that will not be cleaned.

Do I need to be home?

Most of our customers are not home, especially during COVID-19 this is preferred, you would just notify us on how to gain entry in advance.

What if something is damaged?

We are insured and will do our best to repair or replace the item.

Is there anything you don't clean?

We do not wash dishes, but are more than happy to load your dishwasher. We do not clean toys, or other personal items, fireplaces, pick up clutter. We also do not clean a residence that has an infestation of pests.

Do you accept tips?

Yes, you are more than welcome to tip your cleaners.

What payment methods do you accept?

Cash, Cash App, Venmo, debit/credit cards. We do not accept checks, all payments must be received prior to or the day of your scheduled visit.

Do I supply the cleaning products?

No, we supply all of our products.

See Our Cleaning Checklist